Welcome to the BrightTalk webinar support page. Here we will endeavor to answer all of the common questions you may have whilst registering for one of our webinars. If you have a question not covered here, please do not hesitate to contact support@insuranceinsider.com.
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Ensure that you have a stable internet connection. If the issue persists, try clearing your browser cache or using a different browser. If after this you are still unable to register, it may be a company firewall preventing you from accessing the platform, I would suggest creating a new account via a personal account and registering using a personal computer.
You can also have a look at the following article to ensure that your system is compatible with the platform:
https://brighttalk.zendesk.com/hc/en-us/articles/16086592518679-What-are-the-system-requirements-for-viewing-content-in-BrightTALK-Channels-
If you try this and you are still not able to register, please email support@insuranceinsider.com and our team will respond ASAP (we have teams members on GMT/BST time and ET/EDT time). -
Check your spam or junk folder as the confirmation email may have been filtered there. If you still can't find it, make sure you enter the correct email address during registration. If the issue persists, contact BrightTALK support, providing them with your registration details or email support@insuranceinsider.com and our team will get back to you.
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Double-check that you have filled out all the required fields accurately. Ensure that your browser is up to date and try again. If the problem persists, try a different browser or contact BrightTALK support for assistance or email support@insuranceinsider.com and your team will be in touch with all the relevant information.
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Once registered, you should receive a confirmation email containing the webinar link. If you cannot find the email, check your spam folder. Additionally, you can log in to your BrightTALK account, go to your "My Talks" section, and find the webinar with the corresponding join link.
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First, try refreshing your browser or restarting the webinar page. If the issue persists, check your internet connection and ensure your browser is up to date. If the problem continues, reach out to support@insuranceinsider.com or use the webinar's chat feature for technical assistance.
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Yes, recorded webinars are often available for on-demand viewing. Log in to your BrightTALK account, go to your "My Talks" section, and find the webinar you missed. Or click on the registration link and it should take you to the webinar on-demand where you can watch it at your convenience.
You can access all our on-demand webinars here: https://www.insuranceinsider.com/insider-on-air -
Ensure that your internet connection is stable. If using Wi-Fi, try switching to a wired connection. Close unnecessary background applications and tabs. If the problem persists, contact support@insuranceinsider.com or refer to BrightTalk technical requirements for optimal webinar experience.
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Most webinars have a chat or Q&A feature. Look for the chat box on the webinar page, type your question, and click "Send." The presenter or moderator will address questions during the Q&A session. If you encounter issues, reach out to support@insuranceinsider.com for assistance.
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Yes, you can share the webinar link with others. However, each participant usually needs to register individually to receive access. Encourage your colleagues to register to ensure they receive important updates and information related to the webinar.
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Many webinars have a post-event survey or feedback form. Look for links or prompts at the end of the webinar or check your email for a follow-up message containing a feedback survey. Alternatively, you can contact support@insuranceinsider.com to submit your feedback.