FCA urges firms to improve governance, data and customer service after Covid BI review
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FCA urges firms to improve governance, data and customer service after Covid BI review

Rachel Dalton
04 October 2022
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The Financial Conduct Authority (FCA) has called for several improvements following its review of insurers’ performance in handling Covid-19-related BI claims.

The regulator began its review in 2022. It had been monitoring the rate at which insurers were paying out on claims for BI relating to Covid-19 closures since the UK Supreme Court in January 2021 set out the parameters...

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Operations/techNewsRegulationLondon market
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Rachel Dalton
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