WTW’s ‘clear destiny’ is now aiding client retention: CEO Hess
  • X
  • LinkedIn
  • Email
  • Show more sharing options
  • Copy Link URLCopied!
  • Print
  • X
  • LinkedIn
  • Email
Insurance Insider is part of the Delinian Group, Delinian Limited, 4 Bouverie Street, London, EC4Y 8AX, Registered in England & Wales, Company number 00954730
Copyright © Delinian Limited and its affiliated companies 2024

Accessibility | Terms of Use | Privacy Policy | Modern Slavery Statement

WTW’s ‘clear destiny’ is now aiding client retention: CEO Hess

WTW logo with Hess WTW building.jpg

WTW CEO Carl Hess has said that having a “clear destiny” for the business is proving “extremely helpful” for client retention, as the broker continues to rebuild after the collapse of the Aon merger a year ago.

Hess said that uncertainty over the takeover last year “did have an effect on retention rates”, but now retention was proving “very strong”, and staff attrition was at a very consistent level with industry benchmarks, with new hiring matching...

Enter your e-mail to claim a free trial:

Uncover exclusive insights tailored for insurance leaders

    • Stay Informed: Access exclusive industry insights
    • Gain a competitive advantage: Hear first about tactical developments
    • Make better decisions: Understand market dynamics in crucial lines of business
Gift this article