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QBE European Operations hires Collinson’s Besant for CCO role

QBE European Operations has appointed Andy Besant as chief customer officer, in a newly created role that the carrier said will help ensure long-term, sustainable relationships with customers.

He will join from the insurer and financial services provider Collinson Group, where he is currently managing director for travel experiences. Besant will report to Cécile Fresneau, managing director, insurance.

At Collinson, he led and significantly transformed the firm’s global travel experiences division.

Besant also previously held senior sales and distribution leadership roles at HiFX and American Express.

Fresneau said: “Our overall business and customer strategy is at the heart of this role as we continue to deliver value to our customers in a responsible, accountable way to ensure long-term sustainable relationships.

“Andy will bring further customer experience in terms of his mindset, insight, and delivery. I look forward to welcoming him to my team towards the end of this year.”

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