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Xchanging chief to execute US strategy; new London MD appointed

The head of Xchanging’s London market sector Clive Buesnel is to pioneer the rollout of the outsourcing firm in the US.

Although Buesnel will retain responsibility for the Lloyd’s claims strategy in the London market, he will hand over his remaining responsibilities to former MMC executive director Roger Townsend over the summer months. He will then take up a new role executing Xchanging’s US and Asia Pacific business strategy.

David Andrews, the founder of the business process outsourcing firm, said: “After four years of his successful stewardship of our London Market businesses, I have now appointed Clive Buesnel to spearhead the next phase of our international expansion – key to this are the US and Asia Pacific markets.”

He continued: “Roger Townsend will take over our London Market business in very good order.  Roger has deep experience in insurance gained at a number of leading financial agencies including Marsh and McLennan, the world’s largest insurance intermediary. He will make a huge contribution to further developing our Insurance sector.”

Andrews, who founded Xchanging five years ago with backing from US private equity firm General Atlantic Partners, explained: “Clive will attend Harvard as from September as an initial step in immersing himself in the US market - at the same time he will maintain responsibility for the Lloyd’s Claims Strategy programme - which is critical for the ongoing success of the Lloyd’s Market.”

In his most recent role, Roger Townsend was a managing director of Bank of New York responsible for maintaining key client relationships and for the Retail Funds Services business.

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