HomeServe, the UK personal lines intermediary that styles itself as the fifth emergency service, has been hit with a heavy £31mn fine from the Financial Conduct Authority (FCA) for serious and long-running customer service failings.
HomeServe, the UK personal lines intermediary that styles itself as the fifth emergency service, has been hit with a heavy £31mn fine from the Financial Conduct Authority (FCA) for serious and long-running customer service failings.