London market outsourcing partner Xchanging has hailed the significant progress the insurance market has achieved in process reform in 2011 after a year of transition.
In a 7 November letter to market CEOs and chief operating officers, Xchanging's managing director of UK insurance Max Pell noted the "remarkable" achievements of the last 12 months in bringing the London market's paper-based processes into the electronic age.
Pell said that the implementation of new systems over the course of 2011 had propelled...
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