Insight and Intelligence on the London & International Insurance Markets

25 February 2018

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London market on wrong side of ‘Amazon paradox’

Adam McNestrie 13 February 2018

The London insurance sector is highly competitive, but is exhibiting some of the flaws you would expect to find in a monopolistic market, according to Liberty Specialty Markets (LSM) president Matthew Moore.

Speaking at The Insurance Insider's Insider London conference last week, the recently installed LSM head said that looking at the London market alongside Amazon flagged up a paradox.

While monopolies would traditionally be expected to lead to limited research and development investment, poor customer service and process inefficiency,...

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This article was published as part of issue February 2018/2

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